We have used IIS for about 12 years for our benefits and they are amazing!! They are quick to respond via phone or e-mail, they are very knowledgeable, friendly and most of all they care about their clients’ needs. Debbie, Jennifer and Kerstin are so nice and friendly and do not think of clients as clients, but as partnerships. Even though we are a small group we have never been made to feel as though we are anything but the most important client in their database! Thank you IIS for being so wonderful to us!
With Debbie Gilbert, not only did we achieve the ability to offer great benefits to our employees, but we also gained a representative who understood our financial constraints… She took one of the most difficult aspects of running a business and made it manageable.
Choosing the right medical insurance plan was harder than getting through my residency program! Innovative Insurance laid out all the benefits and risks to choosing different plans, so I could make an educated decision for my family.
We recently retired and were the recipients of Medicare information overload via snail mail, email and telephone. We visited the Medicare website and while it was relatively easy to navigate we were still overwhelmed with information that we just weren’t certain about. Different plans sounded great, but we weren’t confident that we were making the best selections for us. Enter Kerstin Key with IIS. She made things easy to understand, gave us options and discussed the pros and cons of each plan. Even better, she followed up, was always available and was patient as we worked on one plan at a time. She answered every question and made sure that we fully understood. We’re set with all of our medical plans now, but Kerstin will still be there for us if any unexpected invoice or problem arises. She knows the ropes and will step in to help. We couldn’t be more pleased and have recommended Kerstin and IIS to friends. Give Kerstin a call; you will be glad you did.
Both Debbie Gilbert and Kerstin Key are lifesavers! We started working with Innovative Insurance Solutions last year when my COBRA coverage was about to expire. Debbie provided support from the moment we met her – she literally held our hands through the whole process. Most recently, I didn’t realize it but United Healthcare changed from a PPO to a HMO and assigned my family to a physician over 25 miles away. Thanks to Kerstin’s reminder, I took the time to re-read United Heathcare’s letter prior to the cutoff date and saw the change in benefits. Kerstin quickly met with us and helped us find coverage that included our doctors and met my family’s needs. I can’t say thank you enough to the both of them.
I contacted IIS a few years ago upon separation from employment and was moving into retirement without medical insurance. They were very helpful in navigating the choices, complicated by ACA, and helped narrow down my choices. Upon each renewal period, they have been professional and helpful in the process. During the busy and chaotic enrollment periods, they are always accessible as seem to work 30 hours a day. I have recommended them to friends who need the same help.
We have been doing business with Innovative Insurance Solutions since 2007 for both our business and personal needs. The team is professional, extremely knowledgeable and they definitely don’t shy away from challenging situations. With so many details to be sorted out when choosing insurance, it’s a pleasure to know that you are working with a company you can trust to guide you in making solid decisions. They are caring and responsive. We recommend Debbie, Kerstin and the team whenever we can!
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